Disruptions at other airports than Schiphol

Experiencing disruptions while you are travelling via another airport than Schiphol? This page provides helpful information and tips to guide you in what you can expect and what you can do yourself.

Cancellations and missed connections

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If your flight was cancelled less than 48 hours before departure, we will automatically rebook you onto the next available flight. You can also request a full refund of your ticket and extra options.

Ombookning

Vi ændrer automatisk din reservation til den første tilgængelige flyvning. Bemærk, at dit nye fly kan afgå den følgende dag. Sørg for at opdatere dine personlige oplysninger via Min rejse, så vi kan sende dine nye flyoplysninger via e-mail, sms, WhatsApp eller Facebook Messenger. Du også kan finde dine flyoplysninger i Min rejse og vores app. Hvis det er muligt, kan du også vælge et andet fly via Min rejse eller en selvbetjeningsautomat i lufthavnen.

Hvis dit fly afgår den næste dag, skal du muligvis arrangere hotelophold.

  • Kontakt en agent for at arrangere en hotelkupon.
  • Du kan også selv reservere et hotel.

Du kan anmode om godtgørelse af alle rimelige udgifter. Disse er retningslinjerne for godtgørelse:

  • Om nødvendigt kan du købe små genstande såsom tøj og toiletartikler.
  • Måltid: op til 25 EUR (eller tilsvarende i lokal valuta pr. person pr. måltid (inklusive morgenmad, hvis dette ikke er inkluderet i værelsesprisen).
  • Transfer til/fra lufthavnen op til 50 EUR pr. transfer.
  • Hotel: Vi refunderer omkostningerne for standardhotelindkvartering.

Anmod om refusion

Full refund

If you decide not to travel after the cancellation, you can request a full refund of your ticket and extra options.

Request a refund

If you miss your connecting flight, we will automatically rebook you onto the next available flight.

Rebooking

We’ll automatically rebook you onto the first available flight. Please note that your new flight might depart the following day. We’ll send you your new flight details via e-mail or text message. You’ll find your updated flight details and new boarding pass in My Trip or the KLM App.

  • If available, you can also use the self-service kiosk at the airport to check your new flight and get a boarding pass for your next flight.

Refundering af ekstra omkostninger

Hvis dit nye fly ikke afgår i dag, og du ikke kan komme hjem for at sove, beder vi dig selv om at booke et hotel. Om nødvendigt kan du købe små genstande såsom tøj og toiletartikler. Du kan anmode om refundering af alle rimelige udgifter via klm.nl/en/claim. Disse er retningslinjerne for godtgørelse:

  • Måltid: op til 25 EUR pr. person pr. måltid eller tilsvarende i lokal valuta (inklusive morgenmad, hvis dette ikke er inkluderet i værelsesprisen).
  • Transfer til/fra lufthavnen: op til 50 EUR pr. transfer eller tilsvarende i lokal valuta.
  • Hotel: Indkvartering på standardhotel. Vi anbefaler, at du selv finder et hotel. Bemærk: Du vil kun kunne ombooke dig selv efter det faktiske afgangstidspunkt for dine missede fly. Når du er ombooket, vil din bagage også automatisk blive ombooket.

Rebook and refund

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If your flight was cancelled less than 48 hours before departure, we will automatically rebook you onto the next available flight. You can also request a full refund of your ticket and extra options.

Rebooking

We’ll automatically rebook you onto the first available flight. Note that your new flight might depart the following day. We’ll send your updated flight details via e-mail, text message, WhatsApp, or Facebook Messenger. Make sure to update your contact details via My Trip so we can reach you. You’ll also find your new flight details in My Trip and our app. If available, you can also select an alternative flight via My Trip or a self-service kiosk at the airport.

Refusion af uforudsete udgifter

Hvis dit nye fly afgår den næste dag, og du ikke kan tage hjem for at sove, skal du muligvis arrangere hotelophold.

  • Gå til en selvbetjeningsautomat i Schiphol for at arrangere en hotelkupon.
  • Du kan også selv reservere et hotel.
  • Bagage, der skal checkes ind i Schiphol lufthavn.
  • Om nødvendigt kan du købe små genstande såsom tøj og toiletartikler.

Du kan anmode om godtgørelse af alle rimelige udgifter. Disse er retningslinjerne for godtgørelse:

  • Måltid: op til EUR 25 pr. person pr. måltid (inklusive morgenmad, hvis dette ikke er inkluderet i værelsesprisen).
  • Transfer til/fra lufthavnen: op til 50 EUR pr. transfer.
  • Hotel: Indkvartering på standardhotel. Vi foreslår, at du finder et hotelophold via Booking.com, Expedia.nl, NH-hotels.com, vores app eller selvbetjeningsautomaten i lufthavnen.

Anmod om refusion

Full refund

If you decide not to travel after the cancellation, you can request a full ticket refund and extra options.

Request a refund

If you miss your connecting flight, we will automatically rebook you onto the next available flight.

Rebooking

We’ll automatically rebook you onto the first available flight. Note that your new flight might depart the following day. We’ll send you your new flight details via e-mail or text message. You’ll find your updated flight details and new boarding pass in My Trip or the KLM App.

  • Make sure to update your contact details via My Trip, so we can reach you.
  • You can also use the self-service kiosk at the airport to check your new flight and get a boarding pass for your next flight.

Refundering af ekstra omkostninger

Hvis dit nye fly ikke afgår i dag, og du ikke kan komme hjem for at sove, beder vi dig selv om at booke et hotel. Din bagage, der er checket ind, bliver i lufthavnen. Om nødvendigt kan du købe små genstande såsom tøj og toiletartikler. Du kan anmode om refundering af alle rimelige udgifter via klm.nl/en/claim. Disse er retningslinjerne for godtgørelse:

  • Måltid: op til EUR 25 pr. person pr. måltid (inklusive morgenmad, hvis dette ikke er inkluderet i værelsesprisen).
  • Transfer til/fra lufthavnen op til 50 EUR pr. transfer.
  • Hotel: Indkvartering på standardhotel. Vi foreslår, at du finder et hotelophold via Booking.com, Expedia.nl, NH-hotels.com, KLM Appen eller selvbetjeningsautomaten i lufthavnen. Bemærk: Du vil kun kunne ombooke dig selv efter det faktiske afgangstidspunkt for dine missede fly. Når du er ombooket, vil din bagage også automatisk blive ombooket.

In the unfortunate event of missing your flight, you travel on another flight or cancel your trip and receive a travel voucher.

Rebook yourself

You can rebook yourself on the next available flight via My Trip, our app, or the self-service kiosk at the airport. Please note: you can only rebook yourself after the original departure time of your missed flight. When you are rebooked, your baggage will be automatically rebooked as well.

Request travel voucher

  • You can request a travel voucher valid for 1 year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights offered on our website or the Air France website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats, and baggage on KLM and Air France flights.

Request a travel voucher

Do you want to change your travel plans? We recommend using the self-service options. You can use the self-service options on My Trip by logging in, either with your account or your booking details.

Check the self-service options

If you prefer not to travel or change your travel plans due to operational inconveniences at the airport, you can reschedule your travel plans following our guidelines.

Manage my upcoming trip

You can read more about your rights to assistance and compensation on our website in case of cancellations and delays.

Check rights to compensation

Delayed baggage

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We will make sure to deliver it to you as quickly as possible. To help us do so, please report it as delayed upon your arrival. For most destinations (except the UK), you can do this online within 48 hours of arrival.

Report delayed baggage

In almost all cases (except the UK), you can report your delayed baggage online within 48 hours of arrival. Please have your booking code at hand. When filling in the form, you will read how to proceed next.

Report delayed baggage

If this report does not work online, you can also see an agent upon arrival at the airport or call the KLM Customer Contact Centre.

You can find the status of your baggage via our online tracking information. Please have the reference number and the last name you used during the registration of your delayed baggage at hand.

Check status of delayed baggage

Note that due to the current situation, it may take a few days to update the status of your baggage. Worldwide, several airports face exceptional operational conditions. This may affect the delivery of your delayed baggage. The KLM Customer Contact Centre is currently unable to provide you with any further information. Unfortunately, that is why it is not helpful to contact us about the status of your baggage.

Yes, you can change the delivery address online. Please have the reference number and the last name you used during the registration of your delayed baggage at hand. To ensure the correct information is used to deliver your baggage, we kindly ask you to notify us as quickly as possible.

Check delivery address

Usually, you will receive the baggage within 2-3 days. Please note: several airports worldwide are facing exceptional operational conditions. This may affect the delivery date of your delayed baggage. The KLM Customer Contact Centre is currently unable to provide you with any further information. Unfortunately, that is why it is not helpful to contact us about the status of your baggage.

When you reported your delayed baggage, you could choose multiple options for returning. If you have selected ‘airport pick-up’ and received a message that the baggage has arrived, you can come to the airport to pick it up. Unfortunately, getting to the airport before receiving this message is not helpful.

In case the delivery of your baggage is delayed, reasonable expenses for necessary so-called first needs will be reimbursed. Please keep the purchase receipts.

Learn more about compensation

To report delayed baggage and/or check the status of your baggage, we advise you to visit the link below.

Report delayed baggage or check status

If you cannot find the information you need online, you can also see an agent in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.

Contact us

If this report does not work online, you can also go to the counter in the baggage hall upon arrival at the airport or contact the KLM Customer Contact Centre.

Contact us

Although your baggage is equipped with a tracking device, such as AirTag or SmartTag, we kindly ask you not to come to the airport.

The tracking device may provide information about your baggage's whereabouts but is not linked to our systems. Due to internal processes and customs procedures, it may take some time before your baggage becomes available for delivery or pickup, depending on the airport's options.

Rest assured, you will receive a notification when your baggage is ready for pickup or delivery. Please don't forget to activate the lost mode on your tracking device and update your contact details. This will help us to reach you quickly if necessary.

How to prepare

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Waiting times can vary depending on the day and time. Please also check the airport’s website or app for the most current information.

Please note that you can only check in your baggage at one of the KLM desks on the same day your flight departs.

If you are travelling with a small bag or hand baggage only and have already received your boarding pass, you can proceed directly to security. Check the airport screens for your gate number.

Check which types of assistance are available and how you can arrange this service. However, assistance services do not guarantee priority access to the security lanes.

Learn more about how we can assist you before and during your flight